18sx Privacy Policy — How We Protect Your Data
This Privacy Policy explains how 18sx collects, uses, stores, and protects the personal information of platform users in Malaysia. Please read this document carefully to understand your rights.
Effective date: 1 January 2026
Information We Collect from You
When you register or use the 18sx platform, we collect several categories of information to ensure our services function properly and securely:
Account Information
Includes your full name, email address, mobile number, date of birth, and the username you registered with. This information is required to create and verify your account identity.
Payment & Transaction Information
We maintain records of all deposit and withdrawal transactions made in Malaysian Ringgit (RM), including the payment methods used such as FPX or DuitNow. We does not store your bank card number or full bank account details — all payments are processed through secure third-party channels.
Device & Browser Information
Includes device type, operating system, web browser, IP address, and approximate location data. This information is collected automatically for security and fraud detection purposes.
Platform Usage Data
On-platform activity records such as games played, login dates and times, session duration, and betting history. This data is used to improve the user experience and ensure compliance with platform policies.
We only collect information that is strictly necessary for the stated purposes. No sensitive information that is not required will be collected without your consent.
How Your Information Is Used
The information collected is used to manage your account, process financial transactions in MYR, provide access to gaming services, and enable our customer support team to assist you accurately.
Device data and activity logs are used to detect suspicious access, prevent multi-account usage, and safeguard the integrity of financial transactions. These are standard security measures in place to protect you as a user.
Anonymised usage data helps us understand platform usage patterns, identify areas for improvement, and ensure the platform performs well across the wide range of mobile devices used by Malaysian users.
We use your email address and phone number to send important account notifications such as deposit confirmations, withdrawal requests, and security alerts. We do not send marketing communications without your consent.
Cookies & Browser Activity Tracking
The 18sx platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:
- Session Cookies: Used to maintain your logged-in status while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your language settings and display preferences so you don't have to reconfigure them each time you visit the platform.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform. This data cannot be used to identify any individual.
- Security Cookies: Helps us detect suspicious activity and protect your account from unauthorised access.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
Data Storage, Security & Information Sharing
Storage & Security
All personal data collected by 18sx is stored on servers protected with industry-standard encryption. Access to users' personal data is restricted to staff who require it solely to carry out their designated responsibilities.
We use encryption protocols during data transmission (such as HTTPS) to ensure your information cannot be intercepted by unauthorised parties when travelling between your device and our servers.
Third-Party Sharing
18sx does not sell users' personal information to any third party for marketing purposes. Information may only be shared in the following limited circumstances:
- Trusted payment processors that facilitate transactions in MYR.
- Relevant authorities where a valid legal requirement exists.
- Contracted technical service providers responsible for managing platform infrastructure, subject to strict confidentiality agreements.
Your Rights as a User
As a user of the 18sx platform, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update certain details directly through your account settings.
- Right to Erasure: Under certain circumstances, you have the right to request that we delete your personal data, subject to applicable legal and operational retention requirements.
- Right to Restrict Processing: You may request that we restrict how we use your data in certain situations.
- Right to Object: You may object to the processing of your data for specific purposes that are not a contractual or legal requirement.
To exercise any of these rights, please reach out to us via our support email. We will respond within a reasonable timeframe.
Policy Updates & How to Contact Us
Changes to This Privacy Policy
18sx reserves the right to modify this Privacy Policy at any time. Any changes take effect immediately upon publication on this page. We encourage you to review this page periodically to stay informed about how we handle your data.
Significant changes to this policy will be communicated to active users via their registered email or in-platform notifications. Continued use of the 18sx platform following any amendments constitutes acceptance of the updated policy.
Data Retention Period
We retain your personal data for as long as your account remains active, or for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it will be securely deleted or anonymised.
For any enquiries related to this privacy policy, data access requests, or information security concerns:
Email: [email protected]
Visit our FAQ page for answers to the most common questions about privacy, accounts, and security.
Open FAQYour Privacy Is Our Priority
18sx is built on a foundation of security and trust. Create your account today or log in to start enjoying a safe and responsible entertainment experience.